Questions
The things worth asking before you sign.
If a studio will not answer these in writing, that is itself an answer.
About
How to read these answers
How to use this page
These are grouped by the stage of a project they usually come up at — getting started, design, build and materials, money and guarantees, and cities and logistics. If your question is not here, it is worth asking directly; most of what does not fit a general answer has a specific one once we know your room and your building.
Why we answer these in writing rather than only verbally
A verbal answer is easy to remember differently by two people a year later. Every answer on this page is also what appears in the project documentation you receive at sign-off, so there is one consistent record rather than a conversation neither side can fully recall.
Questions
Getting started
What do you need from me to begin?
The builder's floor plan if you have it, an idea of the scope, and a rough budget band. We can work from a measured survey if there is no drawing.
Do you work on single rooms?
Yes. A kitchen or a set of wardrobes is a normal scope. Whole-home projects get better coordination and usually cost 10–15% less than the same rooms done in phases.
How soon can work start?
Design typically takes two to four weeks depending on scope, then production begins at sign-off. The programme runs from sign-off, not from the first conversation.
Questions
Design
Can I mix two of the six house styles?
Within reason. The styles are coherent palettes rather than rules, and most finished homes borrow across two. What does not work is switching palette room to room in one sightline.
Will you tell me if my idea is a bad one?
Yes. If a layout will not work at your dimensions we will say so and show you why, then draw the alternative.
Do I get drawings or just renders?
Plans, elevations and a material schedule, plus visuals. The schedule is what the estimate is priced against.
Questions
Build & materials
What carcass material do you use?
BWR ply for bedrooms and living areas, BWP marine ply for kitchens, bathrooms and anything on an external wall — 3/4″, edge-banded on all four sides.
Which hardware do you specify?
Hinges and runners rated to the load and cycle count the unit actually sees. The make and rating are named in your material schedule rather than left generic.
How do you handle humidity and monsoon?
Ventilated wardrobe carcasses, sealed cut edges, a sealed plinth or wall-hung units, and an air gap behind joinery on external walls.
Questions
Money & guarantees
How is payment staged?
Against verifiable milestones — design sign-off, factory release, delivery, installation and handover — rather than against dates.
What is covered by the warranty?
Modular carcasses, factory finishes, edge banding and the hardware we supply, under normal domestic use. The full terms and exclusions are in your contract.
What if the programme slips?
We tell you early and say why. Most slippage comes from changes after sign-off, which is exactly why the sign-off drawing matters.
Do you require full payment before starting?
No — payment is staged against the milestones above, with each stage due once the corresponding work is verifiably complete rather than on a fixed date.
Is GST included in the estimate?
The estimate states the applicable GST separately rather than folding it into the headline number, so the figure you compare against another quote is the same basis in both cases.
What happens to unspent contingency at the end of a project?
It is not billed. Contingency shown in an estimate is a buffer for the unexpected, not a fee — where the survey and execution went to plan, that line simply does not get spent.
Questions
Cities & logistics
Do you work outside the 45 cities listed on this site?
Send the floor plan anyway. Design and manufacture are centralised, so the only thing that genuinely varies by location is site installation — and we regularly take on projects outside the listed cities where logistics allow.
How do you handle society access rules?
Working hours, service-lift booking and debris deposits are confirmed with your society before the installation date is fixed, not discovered on the day. This is standard across every city we work in.
Does the specification change between cities?
The design does not; the substrate grade, hardware finish and ventilation detail often do, adjusted for local humidity, water hardness and dust. Every city page on this site notes what changes for that location specifically.
Which city do you work in most?
Bengaluru, by a wide margin — most current projects are there, across both new apartment towers and older independent homes. Its city page carries the fullest local detail of any of the 45 listed.
Questions
Warranty & aftercare
How long does the warranty last?
Modular cabinetry, hardware and factory finishes we supply are covered for as long as you own the home, under normal domestic use. Appliances, stone and soft furnishing carry their own manufacturer terms, registered separately.
What voids the warranty?
Water ingress from a building or plumbing failure, overloading beyond a component's rated capacity, and alteration by a third party. Reasonable domestic use and the maintenance listed in your handover pack keep cover intact.
How do I make a claim?
Photograph the issue, note the room reference from your handover pack, and report it. We inspect and repair or replace a covered component rather than asking you to live with it.
Questions
Materials & specification
Where can I see the exact specification before I commit?
In the material schedule issued at design intent stage, which names every grade, finish and hardware model by brand and rating. Nothing is left as a generic description you have to interpret.
Can I bring my own hardware or material brand?
Often yes, subject to it meeting the same load rating and grade we would otherwise specify — raise it early, since it can affect lead time and the estimate.
What happens if a specified material becomes unavailable mid-project?
We propose an equivalent at the same grade and confirm it with you in writing before substituting anything; a material schedule exists specifically so a substitution is never made silently.
How do I know a hardware rating quoted in a schedule is accurate?
It is the manufacturer's own published cycle and load rating for that model — ask for the datasheet if you want to verify it independently; we would rather you checked than took it on trust.
Questions
After handover
What documentation do I actually receive at the end?
A drawing set, the material schedule, warranty terms and any manufacturer registrations, handed over as one file rather than scattered across emails from the project.
Who do I contact if something needs attention six months in?
The same project manager who ran the site, or the studio's general contact line if they have moved on to a new project — either route reaches the same handover file and warranty record.
Is there a scheduled check-in after handover, or only if something goes wrong?
Both — a first-year service check is scheduled at handover as a matter of course, in addition to responding to anything reported in between.
Can I request changes to the finished project after handover?
Yes, as a new scope of work priced and programmed separately from the original project — the same specification discipline applies, just against a smaller and more targeted brief.
Does the handover file include care instructions for each material used?
Yes — the material schedule doubles as a care reference, naming what each surface is and how it should be cleaned, alongside the warranty terms for that component.
Is the handover file provided digitally, on paper, or both?
Both by default — a digital copy for easy searching later and a printed copy for the file, unless you would rather have one or the other.
Next step
Still have a question?
Ask it during a consultation — most answers depend on your plan, your building and your budget.